PRIVACY POLICY

Infinite Technologies – Certification & Product Compliance Consultancy

Effective Date: 27 October 2023
Website: https://www.infinitetechnologies.org

1. Introduction

Infinite Technologies (“we,” “our,” or “us”) is a certification and product compliance consultancy providing regulatory compliance assistance, certification consultancy, documentation support, testing coordination, and related professional services.

We respect your privacy and are committed to protecting the personal and business information you share with us through our website, email, telephone, WhatsApp, contact forms, and other communication channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Name and designation
  • Business email address
  • Contact number and WhatsApp number
  • Company name and business address
  • Other contact details voluntarily provided by you

B. Business and Compliance Information

  • Product names, models, specifications, and technical details
  • Manufacturer, importer, and authorised representative information
  • Certification and regulatory compliance documents
  • Test reports, declarations, product photographs, and supporting records
  • Information required for BIS, BEE, WPC, TEC, EPR, PESO, ISO and other applicable compliance services

C. Technical Information

  • IP address and browser information, where available
  • Device type, operating system, and website usage data
  • Pages visited, referral sources, and basic website analytics information, where enabled through cookies or similar technologies

3. How We Use Your Information

We may use your information for the following purposes:

  • Responding to enquiries and service requests.
  • Providing certification and regulatory compliance consultancy.
  • Preparing applications, declarations, technical documents, and other compliance-related records.
  • Coordinating with testing laboratories, manufacturers, authorised representatives, and relevant service providers.
  • Communicating project updates, quotations, invoices, and service-related information.
  • Improving our website, services, and customer experience.
  • Sending relevant business updates or marketing communications where permitted by applicable law.
  • Meeting applicable legal, regulatory, contractual, and recordkeeping obligations.

4. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share relevant information on a need-to-know basis with:

  • Government departments and regulatory authorities, where required for an application or by law.
  • BIS, BEE, WPC, TEC, PESO, EPR-related authorities, and other relevant bodies, as applicable to the requested service.
  • Testing laboratories, certification bodies, auditors, and technical service providers involved in your project.
  • Employees, consultants, and authorised representatives who need the information to perform their assigned responsibilities.
  • IT, website hosting, communication, and other service providers supporting our operations.
  • Legal or governmental authorities where disclosure is required by applicable law or a valid legal process.

We share only information reasonably necessary for the relevant purpose, subject to applicable legal and contractual requirements.

5. Confidentiality of Business Documents

We understand that compliance projects may involve confidential commercial and technical information, including product specifications, test reports, manufacturing details, drawings, and business records.

We take reasonable measures to restrict access to such information and use it for the purposes for which it was provided, unless otherwise authorised or required by law.

Clients should inform us if particular documents require additional confidentiality arrangements or are subject to a separate non-disclosure agreement.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required, we will seek consent for non-essential cookies in accordance with applicable law.

7. Data Storage and Security

We implement reasonable technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss, or misuse.

Access to information is limited to authorised personnel and service providers where appropriate.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal and business information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete consultancy engagements, maintain relevant business records, resolve disputes, and meet applicable legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information concerning you.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Raise a privacy-related complaint or grievance.
  • Nominate another person where such a right is available under applicable law.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before acting on a request.

Withdrawal of consent does not affect processing already lawfully carried out. Certain information may need to be retained to meet legal, regulatory, or contractual obligations.

10. Third-Party Websites and Services

Our website may contain links to external websites, government portals, regulatory authorities, laboratories, certification bodies, or other third-party services.

We do not control the privacy practices or content of these external websites. We encourage users to review their respective privacy policies before submitting information.

11. Marketing and Communications

We may use your contact details to communicate about enquiries, ongoing projects, service updates, and relevant consultancy offerings, subject to applicable law and your preferences.

You may request that we stop sending promotional communications by contacting us or using an unsubscribe option where available. Essential communications concerning active projects or contractual obligations may continue where appropriate.

12. Children’s Privacy

Our website and consultancy services are intended primarily for businesses, manufacturers, importers, professionals, and other business customers. We do not knowingly seek to collect personal information from children in connection with our business services.

If you believe a child has provided personal information to us, please contact us so that we can assess the request and take appropriate action in accordance with applicable law.

13. Privacy in Relation to Indian Law

We aim to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and notifications, to the extent in force and applicable to our activities.

We may update our procedures as relevant legal requirements come into effect or change.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal obligations.

The revised version will be published on this page with an updated effective date. We encourage visitors to review this page periodically.

15. Contact Information and Privacy Grievances

For questions, requests, or complaints concerning this Privacy Policy or the handling of your information, please contact:

Infinite Technologies
Attention: Privacy Officer / Grievance Contact
Email: info@infinitetechnologies.org
Phone: +91-9675268077
Website: https://www.infinitetechnologies.org
Location: Ghaziabad, Uttar Pradesh, India

We will review privacy-related requests and respond in accordance with applicable law.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required, we will obtain it through the appropriate process.